Refund Policy

1. Payments and Paddle

Payments for igbento are processed by Paddle.com, our Merchant of Record. You are purchasing from Paddle, and refunds are issued by Paddle to your original payment method under its terms. Nothing in this policy limits your rights under Paddle's terms or the law.

2. Cancelling your subscription

Subscriptions renew automatically at the end of each monthly or yearly billing period until cancelled. You can cancel at any time: open your Account page in igbento and choose Manage subscription to reach the customer portal. If you cannot use the portal, email feedback@igbento.com.

Cancelling stops future renewals. Your paid features stay on until the end of the period you have already paid for, and then your account returns to the Free plan. To avoid being charged for the next period, cancel before the renewal date.

3. Refund for your first payment

If igbento is not right for you, you can request a refund of your first payment for a paid plan within 14 days of the payment date. See How much is refunded for the amount you get back. This applies to the first payment only, whether you chose monthly or yearly billing. If you later upgrade to a different plan, the 14 days apply to the first payment of the first paid plan.

4. How much is refunded

We (Twillot, the team behind igbento) don't charge any fee for refunds and don't keep any part of a refunded payment. Paddle, which processes the payment, does not return its platform fee when a payment is refunded. That fee is 5% of the transaction amount plus US$0.50, and it is deducted from your refund. You get back the amount you paid minus that fee.

Examples, before tax:

• Basic monthly, US$6.99: the fee is US$0.85, so you get back US$6.14
• Basic yearly, US$41.99: the fee is US$2.60, so you get back US$39.39
• Pro yearly, US$59.99: the fee is US$3.50, so you get back US$56.49

Where the law that applies to you requires a full refund, you get the full amount (see Consumer rights).

5. Renewals and unused time

Renewal payments and unused portions of a billing period are generally not refundable, which is why we recommend cancelling before the renewal date. If you were charged for a renewal you did not intend, or you could not use the Service because of a problem on our side, email us promptly and we will review it case by case. We may also make exceptions in other special circumstances.

6. Technical problems

If something is not working, contact us first so we can try to fix it. If we cannot resolve a technical problem that stops you from using a paid feature as described, you may be eligible for a refund even after the 14 days. Problems that come from Instagram changing or restricting its service, or from restrictions placed on your Instagram account, are outside our control and are assessed case by case.

7. How to request a refund

Email feedback@igbento.com from the address you used to buy, with:

• Your Paddle order or transaction number (it is in your Paddle receipt email)
• A short reason for the request
• Screenshots or error messages if the request is about a problem

You can also request a refund directly from Paddle through the link in your receipt. We aim to reply within 5 to 7 business days. Approved refunds are issued by Paddle to your original payment method, and it can take 5 to 10 business days to appear depending on your bank or card provider.

8. Taxes

Sales tax, VAT or similar taxes collected at checkout are refunded together with the payment when a refund is approved. If you are a business registered for tax in your country and need a tax-only adjustment, contact us within 60 days of the purchase with your tax registration number.

9. Failed payments

If a renewal payment fails, Paddle may retry it. If it cannot be collected, your subscription may be cancelled and your account returns to the Free plan.

10. Consumer rights

If you are a consumer, you keep the benefit of any mandatory provisions of the law where you live, including any statutory right of withdrawal or refund. This policy does not affect those rights.

11. Changes to this policy

We may update this Refund Policy. Changes apply to purchases made after the "Last updated" date, and we will give notice of material changes on the website or by email.

12. Contact us

Questions about billing or refunds? Email feedback@igbento.com. See also our Terms of Service and Privacy Policy.